Pelican Casino Terms & Conditions

These Terms and Conditions govern access to and use of Pelican Casino by customers in Australia. By creating an account, accessing the website, or using any available casino service, you confirm that you have read, understood, and accepted these terms.

Please review this document before using Pelican Casino. If you do not agree with any provision, you must not register, deposit funds, play games, or otherwise use the service. Specific promotions, games, and payment methods may also be subject to additional conditions.

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Agreeing to These Terms

These Terms and Conditions form a binding agreement between you and Pelican Casino. They apply to the website, your player account, deposits, withdrawals, games, bonuses, and related services. References to "we", "us", or "our" mean Pelican Casino, while "you" means the person using the service.

By continuing to use the platform, you accept the current version of these terms. Any applicable game rules, promotional conditions, or payment instructions are incorporated into this agreement where they relate to the service you choose to use.

Who May Use Pelican Casino

Pelican Casino is available only to individuals who are at least 18 years old. You must also be legally permitted to access and use online gambling services in the place where you are located.

• You must provide accurate information about your age, identity, and location.
• You must use the service personally and not on behalf of another person.
• You must not access the platform from a jurisdiction where online gambling is prohibited or restricted.

We may request evidence of age or location at any stage. If you do not meet the eligibility requirements, any account activity may be cancelled and access may be refused.

Creating Your Player Account

Only one account may be opened per person unless Pelican Casino gives written approval for an exception. During registration, you must submit complete and current information and update it when circumstances change.

Your login details must be kept confidential. You are responsible for activity carried out through your account unless you notify us promptly that your credentials may have been compromised. Accounts are personal and may not be sold, transferred, rented, or shared.

Registration does not guarantee that an account will remain open. We may decline an application or request further information where necessary to operate the service safely and lawfully.

Identity Checks

Pelican Casino may carry out verification checks before or after registration, before processing a withdrawal, or whenever account activity requires review. The information requested may include documents confirming your identity, age, address, payment ownership, or source of funds.

Documents must be genuine, legible, current, and provided in the requested format. Delays may occur while checks are being completed. If requested information is not supplied, or if information cannot be verified, we may restrict account functions or take other appropriate action under these terms.

Funding Your Account

Deposits must be made using a payment method held in your name or otherwise authorised for your use. You must not use a payment instrument belonging to another person without prior approval. Available payment options, minimum amounts, processing times, and any applicable fees are displayed on the platform.

• Check the transaction details before confirming a deposit.
• Do not deposit funds for the purpose of transferring them to another customer.
• Keep payment information accurate and notify us of suspected unauthorised activity.

Funds credited to your account are intended for gaming activity and must not be used for unlawful purposes. We may delay or reverse a transaction where a payment provider, verification process, or security review requires it.

Requesting Withdrawals

Withdrawal requests are processed using the available methods shown in your account. Pelican Casino may require identity, payment, or account checks before releasing funds. We may return funds to the original payment method where this is appropriate and available.

You are responsible for entering correct withdrawal details. A request may be delayed, rejected, or adjusted if it is incomplete, inconsistent with your verified information, or connected to a payment method that cannot receive the funds. Any applicable processing conditions will be communicated through the platform.

Where an account contains funds resulting from an error, fraud, chargeback, duplicate credit, or other invalid transaction, we may correct the balance and recover the relevant amount.

Promotions and Bonuses

Bonuses, free spins, rewards, and promotional offers are subject to the specific terms displayed with each offer. Those terms may set requirements for eligibility, qualifying deposits, wagering, game contribution, maximum winnings, expiry, and withdrawal.

• Unless stated otherwise, promotional offers are limited to one per person, household, device, or payment method.
• Only qualifying activity described in the offer conditions will count toward a promotion.
• We may cancel or withdraw a promotion if its conditions are breached or if an account is not eligible.

Promotional balances and related winnings may be removed where an offer has been obtained through error, misuse, multiple accounts, or deceptive conduct. You should read the individual promotion terms before opting in.

Using the Service Properly

You agree to use Pelican Casino in good faith and in accordance with these terms, applicable rules, and ordinary standards of responsible online conduct. The website and games must be accessed through approved means and for personal entertainment.

You must maintain the security of your device and account, provide truthful information, and cooperate with reasonable verification or security requests. Automated tools, unauthorised software, and methods designed to interfere with the platform are not permitted.

Activities That Are Not Allowed

The following conduct is prohibited, whether attempted directly or through another person:

• Opening or controlling more than one account without approval.
• Using stolen, fraudulent, or unauthorised payment details.
• Manipulating games, promotions, account balances, or technical functions.
• Using bots, scripts, software, or other automated systems to gain an unfair advantage.
• Colluding with other customers or exploiting a known error.
• Providing false documents or misleading information.
• Using the service for money laundering, fraud, or any unlawful purpose.

We may investigate suspected breaches and preserve relevant account or transaction information. Any benefit obtained through prohibited activity may be withheld or removed.

Ownership of Site Content

Pelican Casino and its licensors retain rights in the website, software, branding, graphics, text, game materials, and other content made available through the service. You receive a limited, personal, revocable permission to use the platform for its intended purpose.

You must not copy, reproduce, publish, modify, distribute, reverse engineer, or commercially exploit any part of the service unless this is expressly permitted by law or authorised by Pelican Casino in writing.

Limits on Our Responsibility

We aim to provide a secure and reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, internet services, payment providers, events outside our reasonable control, or security measures.

To the extent permitted by applicable law, Pelican Casino is not responsible for losses caused by your failure to protect account credentials, inaccurate information, unauthorised access resulting from your actions, or use of the service contrary to these terms. Nothing in these terms removes rights or protections that cannot lawfully be excluded.

When Access May Be Restricted

We may suspend, close, or restrict an account where we reasonably believe that these terms have been breached, information is inaccurate, verification has not been completed, payment activity is irregular, or the account presents a legal, security, or operational concern.

We may also take action to protect customers, the platform, or the integrity of games. During a review, deposits, withdrawals, bonuses, or gameplay may be temporarily unavailable. Where an account is closed, any valid remaining balance will be handled subject to verification, outstanding obligations, and applicable law.

Handling Personal Information

Personal information is collected and used to provide the service, manage accounts, process payments, complete verification, prevent fraud, maintain security, and meet operational requirements. Information may be shared with service providers and relevant parties where necessary for these purposes.

You should review the applicable privacy information made available by Pelican Casino for details about collection, use, storage, retention, and your available privacy choices. You must ensure that information supplied to us is accurate and belongs to you.

Promoting Safer Gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits that suit your circumstances and only play with money you can afford to lose. Take regular breaks and avoid playing when distressed, impaired, or under pressure.

• Monitor the time and money you spend on gambling.
• Do not chase losses or increase stakes to solve financial problems.
• Contact Pelican Casino if you need information about available account controls or a break from play.

If gambling is affecting your wellbeing, finances, relationships, or daily responsibilities, stop using the service and seek suitable professional or support assistance.

Changes to These Conditions

Pelican Casino may update these terms to reflect changes to the service, operational practices, security measures, or applicable requirements. The revised version will be made available through the website, with the updated date shown where appropriate.

Changes will apply from the stated effective date or, where no date is provided, when published. If you continue to use the service after an update, you will be treated as having accepted the revised terms. If you do not agree, you must stop using your account and service.

How to Contact Pelican Casino

For questions about these Terms and Conditions, account access, verification, payments, or responsible gambling controls, contact Pelican Casino at [email protected]. Please provide enough information for us to identify your account, but do not send passwords or complete payment credentials.

We may request additional information before discussing account-specific matters. These terms remain applicable while your query is being reviewed, and any complaint or request will be handled according to the information available and the circumstances of the matter.

Last updated: 5 August 2026