Pelican Casino Terms & Conditions

These Terms and Conditions govern access to and use of Pelican Casino by customers in Australia. By creating an account, entering the website, or using any available service, you confirm that you have read and understood these terms and agree to follow them.

They should be read together with any specific rules, promotional conditions, privacy notices, and game information displayed on the Pelican Casino website. If you do not accept these terms, you must not use the service.

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Agreeing to These Terms

These terms form a binding agreement between you and Pelican Casino. They apply to all account activity, deposits, withdrawals, games, promotions, and other services made available through the platform.

By continuing to use Pelican Casino, you confirm that your participation is voluntary and that you understand the risks associated with online gambling. Specific terms may apply to individual games or offers and will take priority where they directly conflict with these general provisions.

Who May Use the Casino

Pelican Casino is available only to individuals who are at least 18 years old. You must also be legally permitted to access and use online gambling services in the place where you are located.

You are responsible for checking whether access is lawful for you. Pelican Casino may restrict access from certain locations or refuse service where required by its internal controls or applicable rules. Anyone under 18 must not create an account, deposit funds, or participate in games.

Opening an Account

You may hold only one personal account unless Pelican Casino has given written permission for an exception. Registration information must be accurate, complete, and kept current throughout your relationship with the platform.

You are responsible for protecting your username, password, and other login credentials. Account access must not be shared, sold, transferred, or made available to another person. You should notify Pelican Casino promptly if you suspect unauthorised access or any security issue.

• Use your own legal name and personal information.
• Provide only payment methods that belong to you or that you are authorised to use.
• Update details when they change or when Pelican Casino asks you to confirm them.

Identity and Account Checks

Pelican Casino may request documents or information to confirm your identity, age, address, payment ownership, or source of funds. These checks help maintain account security and support the prevention of fraud, misuse, and underage gambling.

Requested information should be supplied within a reasonable period and must be genuine, readable, and current. Account features, deposits, withdrawals, or promotional benefits may be delayed or restricted while verification is in progress. If information cannot be verified, Pelican Casino may take appropriate action under these terms.

Making Deposits

Deposits must be made using an approved payment method registered in your name or otherwise authorised for your use. You should review the amount and payment details carefully before confirming a transaction.

Funds are intended for gaming activity on Pelican Casino and must not be used for unlawful purposes. A deposit may be subject to processing times, limits, payment provider conditions, or additional verification. Pelican Casino does not guarantee that every payment method will remain available at all times.

You should never deposit more than you can comfortably afford to lose. If a transaction appears incorrect or unauthorised, report it without delay and take any necessary steps with your payment provider.

Requesting Withdrawals

Withdrawal requests may be reviewed before payment is released. Pelican Casino may require completion of identity and payment checks, confirmation of deposited funds, or satisfaction of any applicable wagering conditions before processing a request.

Withdrawals will normally be returned through an approved method and may be subject to minimum and maximum limits. Processing times can vary according to the selected method, account status, verification requirements, and external payment providers.

Pelican Casino may return funds to the original payment method where appropriate. Any attempt to withdraw funds connected with chargebacks, fraudulent activity, duplicate accounts, or other breaches may be delayed, declined, or reviewed further.

Promotions and Bonus Rules

Bonuses, free spins, cashback offers, and other promotions are subject to their own terms. These may specify eligibility, activation requirements, expiry dates, wagering conditions, game contributions, maximum winnings, or withdrawal restrictions.

You should read the complete offer terms before opting in. Unless an offer states otherwise, promotional benefits are limited to one per person, household, device, payment method, or other qualifying group. Pelican Casino may correct an obvious error, cancel an ineligible award, or withdraw an offer where misuse is suspected.

Bonus balances and related winnings may be removed if the relevant conditions are not met or if an account is found to have breached these terms.

Using the Platform Properly

You must use Pelican Casino for personal entertainment and in a manner consistent with these terms. Information supplied through the platform must not be used to mislead, harass, defraud, or harm another person.

You are expected to maintain suitable device security and to use a reliable internet connection. Game outcomes are determined by the systems used for the relevant service. If a technical error affects a game, transaction, balance, or promotion, Pelican Casino may correct the error and review any resulting activity.

Conduct That Is Not Allowed

The following activities are prohibited and may lead to account restrictions, cancellation of transactions, or other action:

• Creating or operating more than one account without permission.
• Using false information, another person's identity, or an unauthorised payment method.
• Attempting to bypass location, age, identity, security, or promotional controls.
• Using software, automation, bots, scripts, or tools designed to interfere with the platform.
• Exploiting errors, vulnerabilities, glitches, or incorrect game or bonus information.
• Engaging in fraud, money laundering, collusion, chargeback abuse, or other unlawful conduct.
• Allowing another person to use your account or using an account belonging to someone else.

Pelican Casino may investigate suspected violations and may preserve relevant account or transaction information for that purpose.

Ownership of Website Content

Website content, branding, logos, graphics, text, software, game presentation, and other materials made available by Pelican Casino are owned by or used with permission by the relevant rights holder. They are protected by applicable intellectual property principles.

You may access and use the content only for personal use of the services. You must not copy, reproduce, modify, distribute, publish, reverse engineer, or commercially exploit any material without prior permission.

Limits on Responsibility

Pelican Casino aims to provide a reliable service but does not promise that the website, games, payment channels, or related content will always be available, uninterrupted, error-free, or suitable for every device.

To the extent permitted by applicable law, Pelican Casino is not responsible for losses arising from events outside its reasonable control, connection failures, device problems, payment provider delays, unauthorised access caused by your failure to protect credentials, or your breach of these terms.

Nothing in these terms is intended to remove or limit a right or responsibility that cannot legally be excluded. You remain responsible for checking transactions, protecting your account, and deciding whether gambling is appropriate for you.

When an Account May Be Restricted

Pelican Casino may suspend, close, or limit an account where it identifies a security concern, verification issue, suspected breach, payment dispute, unlawful conduct, responsible gambling concern, or other risk affecting the platform.

During a review, access to games, deposits, bonuses, or withdrawals may be restricted. Where appropriate, remaining eligible funds may be returned after relevant checks are completed. Funds connected with fraud, unlawful activity, or a breach may be withheld or handled in accordance with applicable requirements.

You must not open a new account to avoid a suspension or closure. Doing so may result in further restrictions.

How Personal Information Is Handled

Pelican Casino processes personal information to operate accounts, provide games, verify customers, complete payments, protect the platform, manage promotions, and meet its operational responsibilities. Information may also be used to respond to enquiries and improve services.

Personal information is handled in accordance with the applicable privacy notice and relevant data protection standards. You should review that notice for information about collection, use, storage, sharing, and your available privacy choices.

Gambling Responsibly

Gambling should remain an affordable form of entertainment, not a way to solve financial difficulties or recover losses. Set a budget and time limit before playing, and stop when either limit has been reached.

• Do not gamble with money needed for essential expenses.
• Do not chase losses or increase stakes because of frustration.
• Take regular breaks and avoid gambling when affected by alcohol, drugs, or strong emotions.
• Use available account controls or request assistance if gambling is becoming difficult to manage.

If you are concerned about your gambling, stop using the service and seek support from an appropriate professional or support organisation. Pelican Casino may apply additional restrictions where a responsible gambling concern is identified.

Changes to These Conditions

Pelican Casino may update these terms to reflect changes to services, security practices, promotions, or operational requirements. The current version will apply from the date it is published or otherwise made available.

Where a change is significant, Pelican Casino may provide notice through the website or another suitable account communication. You should review the terms regularly. Continuing to use the service after an update means that you accept the revised conditions. Existing promotional terms may remain subject to the version in force when the promotion was accepted, unless stated otherwise.

Getting in Touch

For questions about these terms, account verification, transactions, promotions, responsible gambling tools, or a restriction placed on your account, contact Pelican Casino at [email protected].

When contacting support, provide enough information for your enquiry to be identified, but do not send passwords or complete payment credentials. Pelican Casino may ask you to complete security checks before discussing account-specific information.

Last updated: 11 September 2026