Pelican Casino Privacy Policy
Pelican Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use our website, services, games and related features, how we use it, and the choices available to you.
This policy applies to visitors, account holders and other individuals who interact with Pelican Casino. By using our services, you acknowledge that your information may be processed as described below. We may also provide additional notices where a particular product, promotion or activity requires more specific information.
Information We Gather
We collect information that is necessary to provide a secure and reliable online casino experience. The type of information collected depends on how you interact with Pelican Casino and which services you use.
- Identity details, such as your name, date of birth and information used to confirm that you meet the minimum age requirement of 18 years.
- Contact details, including an email address and other information you provide when creating or managing an account.
- Account information, such as login details, account preferences, responsible gambling settings and transaction history.
- Payment and financial information required to process deposits, withdrawals, refunds or other account transactions. Payment providers may handle some details directly.
- Verification information, which may include documents or data needed for identity, age, fraud, security or compliance checks.
- Technical information, including your IP address, device type, browser, operating system, language settings and general usage data.
- Communications and feedback, including messages sent to our support team, survey responses, complaints and records of your requests.
Some information may be collected automatically through cookies and similar tools. You can choose not to provide certain information, but this may limit our ability to open an account, process transactions or deliver particular features.
How We Use Your Details
Pelican Casino uses personal information for clear and legitimate business purposes. These purposes may include:
- Creating, administering and maintaining your account.
- Providing casino games, account functions, promotions and other requested services.
- Processing deposits, withdrawals and account-related payments.
- Confirming identity, age and account ownership.
- Protecting the platform against fraud, money laundering, unauthorised access, collusion and other misuse.
- Supporting responsible gambling measures, including account limits, self-exclusion requests and activity monitoring where applicable.
- Responding to questions, complaints and service requests.
- Improving website performance, game presentation, navigation and customer experience.
- Sending service notices, security alerts and other essential operational communications.
- Sending promotional communications where permitted and where you have not opted out.
- Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
We may use aggregated or de-identified information for analysis, reporting and service improvement. Such information is used in a form that is not intended to identify a particular individual.
Cookies and Related Tools
Pelican Casino may use cookies, pixels, software development tools and similar technologies to operate and improve its website. These technologies can remember preferences, maintain secure sessions, measure traffic and help us understand how visitors use our services.
Some cookies are essential because the website may not function properly without them. Other cookies may support analytics, personalisation, advertising or performance measurement. Where required, we will provide choices about non-essential technologies through the relevant cookie controls or your browser settings.
Most browsers allow you to block, delete or restrict cookies. Disabling certain cookies may affect login functions, game access, payment processes or other features. Information collected through these tools may be combined with account or technical information for the purposes described in this policy.
When Information Is Shared
We do not treat personal information as a product for general sale. We may share information when it is necessary to operate Pelican Casino, protect users, complete transactions or meet applicable obligations.
- With payment processors, financial institutions and transaction service providers.
- With identity, age verification, fraud prevention and security providers.
- With technology, hosting, analytics, customer support and communications suppliers working on our behalf.
- With professional advisers, insurers, auditors or corporate service providers when reasonably necessary.
- With authorities, courts or enforcement bodies where disclosure is required or permitted by law.
- With relevant parties in connection with a business transfer, restructuring, merger, acquisition or sale of assets.
Service providers are expected to handle information appropriately and only for authorised purposes. We may also share information where necessary to enforce our terms, investigate suspected misconduct, resolve disputes or protect the rights, safety and property of Pelican Casino, our users or others.
Keeping Data Secure
We apply reasonable administrative, technical and organisational safeguards to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure data transmission and internal handling rules.
Security is a shared responsibility. You should keep your account credentials confidential, use a secure device and notify us if you suspect unauthorised access. No website, network or electronic transmission can be guaranteed to be completely secure, so we cannot promise that security measures will prevent every possible incident.
If we become aware of a data security incident affecting personal information, we will assess and respond to it in accordance with applicable requirements and our internal procedures.
How Long We Keep Information
We retain personal information only for as long as reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the nature of our relationship with you, account activity and any applicable legal, regulatory, tax, dispute or security requirements.
When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use. Some information may remain in restricted backups for a limited period before it is overwritten. Closing an account does not necessarily result in immediate deletion where records must be retained for legitimate business or compliance purposes.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights relating to the personal information held by Pelican Casino. These may include the ability to:
- Request access to personal information we hold about you.
- Ask us to correct information that is inaccurate, incomplete or out of date.
- Request deletion or restriction of information where there is a valid basis for doing so.
- Object to certain processing activities or withdraw consent where processing relies on consent.
- Opt out of promotional communications by using the unsubscribe option in a marketing message or by contacting us.
- Ask for an explanation of certain decisions or processing activities, where applicable.
These rights are not absolute and may be subject to verification, exceptions and retention obligations. We may ask for information to confirm your identity before responding to a request. If you believe your privacy concern has not been addressed, you may have the option to raise it with a relevant privacy or consumer protection authority.
Services Operated by Others
Pelican Casino may rely on third-party websites, applications, payment services, game suppliers, verification providers and advertising or analytics platforms. These providers may collect or process information under their own privacy notices and terms.
Links to external services do not mean that Pelican Casino controls those services or accepts responsibility for their privacy practices. You should review the privacy information provided by each third party before submitting personal information or using its features. This policy applies to information processed by Pelican Casino and does not replace the policies of independent providers.
Transfers Across Borders
Some suppliers or group service providers may process personal information in countries outside Australia. Where information is transferred internationally, Pelican Casino will take reasonable steps to assess the arrangement and protect the information in accordance with applicable privacy expectations and contractual safeguards.
Privacy protections and legal requirements may differ between countries. By using our services, you acknowledge that information may be processed in another jurisdiction where this is necessary for hosting, payment processing, verification, security, support or other functions described in this policy.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business arrangements or legal obligations change. The updated version will be made available through the relevant Pelican Casino website or service and will include a revised effective date where appropriate.
Changes take effect when published unless a later date is stated. We encourage you to review this page periodically. If a change materially affects how we use personal information, we may provide an additional notice or communicate with you through an appropriate account or service channel.
Contacting Pelican Casino
If you have a privacy question, want to make a request concerning your personal information or need clarification about this policy, please contact Pelican Casino at [email protected]. Please include enough information for us to understand your request, but do not send payment passwords or unnecessary sensitive information.
We may need to verify your identity before discussing account information or completing a privacy request. We aim to review enquiries within a reasonable period and may ask for further details where needed to investigate or respond accurately.
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